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Contact LumoraBel

OUR SUPPORT TEAMS IS HERE TO HELP. WE HAVE AN AVERAGE REPLY TIME OF 24-48 HOURS. PUR TEAM IS WORKING MON-FRI FROM 9AM TILL 6PM.

Frequently Asked

1. How long does delivery take and how much does it cost?

The average delivery time is 5 to 25 business days, depending on the destination country. In remote areas, delivery times may be longer due to customs clearance or logistical restrictions.
We offer free shipping worldwide.

2. Can I return an item if it doesn't fit?

Yes, you have 14 days from the date of delivery to return or exchange any item.
Products must be unworn, with original tags and packaging.
Customers are responsible for the cost of return shipping and any applicable handling fees.

3. Do you restock sold out items?

Some items may be restocked, but many of our pieces are limited edition or seasonal.
We recommend signing up for restock notifications on the product page if available.

4. What size should I order?

Each product has a Size Guide to help you find the right fit.
If you’re between sizes, we suggest choosing the larger size for comfort.

5. Other questions?

You can contact us through our Contact page and we’ll be happy to assist you.